Support

Penciled In · Last updated August 19, 2026

Something not working, or not behaving the way you expected? Email dylandalmeida3@gmail.com and include your iPhone model and iOS version — it makes most problems much faster to find.

Common questions

How do I add something quickly?

Tap the bar under the view switcher on the Calendar tab and type a sentence, such as lunch with Sarah Thursday at 1pm. The date and time are read as you type, and a card shows what was understood before anything is saved. If a guess is wrong, the title and the all-day switch can be corrected on that card.

I set an entry to repeat, but only one appeared.

That is currently expected. Penciled In stores the repeat rule but does not yet expand it into multiple entries, and the app says so when you choose one. Recurring entries are planned for a future update.

My planner is not appearing on my other devices.

Sync uses your own private iCloud account. Check that the same Apple Account is signed in on both devices and that iCloud Drive is on. If the app could not reach iCloud at launch, Settings (the gear icon) shows an iCloud notice explaining that entries are being saved to this device only.

The widget is not updating.

The Up Next widget refreshes when you add, edit or delete something, and hourly otherwise. If it is stuck, remove the widget and add it again. Widgets also need the app to have been opened at least once after installing.

Where are the AI features, and do they cost anything?

The week summary uses Apple Intelligence and runs entirely on your device, on iPhones that support it. Nothing is sent anywhere. Quick Add does not use AI and works on every iPhone. Free accounts get five week summaries a month; Premium removes the limit.

How do I manage or cancel Premium?

Subscriptions are handled by Apple: Settings → your name → Subscriptions on your iPhone. "Restore Purchases" is on the Premium screen inside the app if you have changed device.

I forgot my passcode.

The passcode is optional and stored only on your device — we cannot reset it. Deleting and reinstalling the app clears it; anything already synced to iCloud comes back afterwards.

Privacy

Penciled In collects nothing. See the privacy policy.